Q: Why should someone buy a Lenovo product?
A: Lenovo offers a wide range of computing products for home and business users. Their friendly Sales team is available via phone and chat to help customers find the right system to meet their needs. Since Lenovo sells its entire product range online, customers always get the latest models, built to their exact specifications, and delivered free of charge.
Q: How can a customer configure a laptop before purchasing?
A: Many Lenovo laptops can be customized to meet specific requirements. Customers can choose the processor, operating system, hard drive, memory, warranty, and accessories according to their needs.
Q: What should someone do if they’re having difficulty choosing the right PC?
A: Customers can filter options based on price, screen size, processor, operating system, weight, or intended usage. They can also reach out to Lenovo’s PC experts through Online Chat or by calling 1800-4199-733 (Monday to Saturday, 9 AM–8 PM).
Q: Who should a customer contact for bulk orders or specific product requests?
A: Customers can call Lenovo’s toll-free number at 1800-4199-733 (Monday to Saturday, 9 AM–8 PM), chat with Lenovo experts online, or use the ‘Contact Us’ form to share detailed requirements. Lenovo will provide quotes and product information accordingly.
Q: What are CGST, SGST, and IGST?
A: GST is a destination-based tax, meaning the tax is collected by the state where the goods or services are consumed. In intra-state transactions (supplier and buyer in the same state), both CGST and SGST are collected. In inter-state transactions (supplier and buyer in different states or in cases of export/import or SEZ supply), IGST is collected.
Q: How can a customer input their GSTN while purchasing from the Lenovo website?
A: During checkout, there is a specific field to input the GST number and company name. Customers should ensure the information is correct and that the GST number belongs to the purchasing party to claim GST benefits.
Q: What precautions should a customer take while entering the GSTN during purchase?
A: The GSTIN should belong to the actual recipient of the goods or services. Entering someone else’s GSTIN may be considered an offence under Section 122(1)(vii) of the CGST Act, 2017.
Q: What should a customer do if the input GST credit is not received?
A: If the correct GST number was provided but the input credit is not reflecting on the GST portal, an amendment may be required in the next month’s filing. Customers are advised to contact Lenovo’s customer care team via toll-free number, email, or chat to raise their concerns.
Q: Can a GST invoice be modified after delivery of the goods?
A: No, Lenovo does not modify invoice copies after the product is billed and the invoice is generated.
Q: Can a GST number be added after placing the order to update the invoice?
A: No, the GST number must be entered at the time of placing the order. Lenovo does not accept GST numbers post-purchase for invoice modifications.
